2026 legal update / Reviewed 12 November 2026
The German Digital Services Coordinator published its 2025 activity report on 30 April 2026. The findings show why operational complaint and moderation processes matter.
What the authority reported
The Bundesnetzagentur reported more than 2,000 complaints during 2025 and 26 national administrative proceedings. The identified issues included notice-and-action procedures, reasons for decisions, internal complaint handling and trader traceability.
Choose the right remedy
A complaint to the coordinator concerns compliance with the DSA. Its user guidance explains that the coordinator does not itself delete or block content or order such action. A business seeking removal or account reinstatement should therefore assess platform procedures and possible civil remedies as well.
Four practical examples
Illustrative scenarios, not reports of client mandates. The appropriate response depends on the facts and applicable law.
Unexplained account restriction
A seller preserves the decision and requests a specific explanation through the applicable channel.
Broken reporting form
A hosting service tests whether users can submit complete notices and receive meaningful handling.
Marketplace onboarding
An operator reviews trader-information checks and how exceptions are documented.
Urgent harmful content
A business considers a targeted platform notice and civil protection while separately assessing a regulatory complaint.
Practical next step
Identify the systems, products or contracts affected, assign a responsible owner and preserve the documents supporting your assessment. Read our related service page for the scope of legal support.
Primary sources
Bundesnetzagentur: activity report announcement, 30 April 2026